---
title: Privacy & Cookie Policy | Divine Chi Flow
description: Read how Divine Chi Flow handles personal data and cookies, who manages the website, and how to contact us about your privacy rights.
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# Privacy and Cookie Policy

The online platform "Divine Chi Flow" is managed by the company "Nemis, Nejc Bajželj s.p." and respects and protects your privacy. Read below how we handle your personal data.

This cookie policy describes the treatment of data provided or collected by our digital platforms, cookies and cookie-like technologies. This policy complies with the EU General Data Protection Regulation and local law.

Nemis, Nejc Bajželj s.p. is the owner of the website "divinechiflow.com" and the controller of personal data. This privacy statement applies to the following categories of individuals:

- customers;
- potential buyers;
- website visitors;
- suppliers and business partners.
 
## 1. General about the processing of personal data

We process personal data only on the basis of pre-defined, legal purposes and using the appropriate legal basis. You can read which purposes and legal bases we use for each group of individuals in the points below.

We keep personal data only for as long as it is necessary to fulfill the processing purpose for which we collected the personal data. When we process personal data based on your consent, we process it until you revoke it. The retention periods for processing for an individual purpose are defined in more detail in the points below.

## 2. Purpose of personal data processing

We process your personal data for different purposes, depending on the relationship you have with us. The purposes are defined in more detail in the tables below, including retention periods.

**As a buyer:**

 | **Purpose of processing** | **Personal data we process** | **Legal basis** | **Retention period** |
|---|---|---|---|
| Making a purchase on our website | · name and surname;  · delivery address;  · company or title of legal entity (if the user is a legal entity);  · tax number of a legal entity (if the user is a legal entity);  · e-mail address (username);  · password in encrypted form;  · contact phone number;  · country of residence. | The contract | 5 years from the completion of the order |
| Communicating with you based on your order | · name and surname;  · delivery address;  · company or title of legal entity (if the user is a legal entity);  · tax number of a legal entity (if the user is a legal entity);  · e-mail address (username);  · password in encrypted form;  · contact phone number;  · country of residence | The contract | 5 years from the completion of the order |
| Sending e-newsletters | email address, first and last name | Law | Until cancellation |
| Sending personalized e-newsletters using profiling | e-mail address, first and last name, profile data | Consent | Until cancellation |
| Marketing communication based on profiling | Profile information | Consent | Until cancellation |
| Sending satisfaction surveys | e-mail address, first and last name, data from the survey | Legitimate interest in business optimization and provision of an appropriate offer | 1 year from the completion of the survey |
| Carrying out statistical analyses | Aggregated data about purchases, visits and other activities on the website, which do not allow the identification of an individual | Legitimate interest in business optimization and provision of an appropriate offer | 1 year |
| Asserting legal claims and protecting our rights | The data depends on the legal requirement, whereby we always respect the principle of minimization | Law | In accordance with the law |

**As a website visitor or potential buyer:**

 | **Purpose of processing** | **Personal data we process** | **Legal basis** | **Retention period** |
|---|---|---|---|
| Sending e-newsletters | email address, first and last name | Consent | Until cancellation |
| Sending personalized e-newsletters using profiling | e-mail address, first and last name, profile data | Consent | Until cancellation |
| Marketing communication based on profiling | Profile information | Consent | Until cancellation |
| Communicating with you based on your request | e-mail address or telephone number, first and last name | Legitimate interest in ensuring effective communication with individuals | 3 months from the end of communication |
| Sending satisfaction surveys | e-mail address, first and last name, data from the survey | Legitimate interest in business optimization and provision of an appropriate offer | 1 year from the completion of the survey |
| Carrying out statistical analyses | Aggregated data about purchases, visits and other activities on the website, which do not allow the identification of an individual | Legitimate interest in business optimization and provision of an appropriate offer | Until cancellation |
| Ensuring the security of the website | IP address | Legitimate interest in providing a secure website and purchases | Until cancellation |
| Asserting legal claims and protecting our rights | The data depends on the legal requirement, whereby we always respect the principle of minimization | Law | In accordance with the law |

When you act as a supplier, we process your personal data for the purposes of fulfilling contractual obligations and keep them for 5 years from the execution of the contract or termination of business cooperation. In the event of a dispute, we keep personal data until a final decision is issued by the competent authority.

Profiling is the collection and processing of personal data about an individual, on the basis of which the individual's profile is compiled. In this way, we can offer you products that are interesting for you and adapted to your interests. We will only use profiling based on your consent.

In the company Nemis, Nejc Bajželj s.p. we use the following categories of data for profiling: purchase history and content, location of purchase, time of purchase.

## 3. Transmission of personal data

We will not pass on your personal data to others, except in the following cases:

- When affiliated companies or third parties perform services on our behalf, such as responding to your requests, or delivering packages and customer services, etc. These companies are prohibited from using your personal information for purposes other than those we have requested from them or that are required of them by law. These include e.g. delivery services, email providers, etc.
- When we share personal information within the company or with third parties to ensure the safety and security of our customers, to protect our rights and property pursuant to legal process, or otherwise when we have a good faith belief that disclosure is required by law. These include e.g. IT and financial consultants, external legal consultants, etc.
 
All third parties with whom we share personal data are bound by a separate contract to protect personal data. Likewise, third parties may not use this personal data for purposes outside of the personal data specified in the contract.

## 4. Security, integrity and retention of data

The security, integrity and confidentiality of your data are extremely important to us. Our company implements technical, administrative and physical security measures designed to protect data from unauthorized access, disclosure, use and modification.

These measures include:

- regular updating of software, hardware and application equipment,
- employee training,
- verification and control of contract processors and
- adequate security of business premises.
 
We regularly review our security procedures to consider the latest relevant technologies and methods. Please note that despite our best efforts, no security measures are perfect or impossible to circumvent.

## 5. About cookies

What are cookies and why are they needed?

A cookie is a short text that a website sends to your browser when you visit it. In this way, the website recognizes you, remembers information about your visit and provides you with a friendly and simpler online service. With the help of cookies, we adjust the content on our website, remember your preferences and record your visit to our online store. Browsing our online store is more pleasant, faster and above all more efficient with cookies.

## 5.1 The cookies we use

On our website, we use different categories of cookies, which are divided into:

- **Necessary cookies** are cookies without which our website does not work. These cookies are automatically placed on your device and cannot be turned off. Necessary cookies cannot identify you and only ensure the correct display of the website.
- **Analytical cookies** enable us to perform various statistical analyzes of our website. These cookies are used in an anonymized form, which means that they cannot identify you. You can turn off the use of cookies in your browser or banner "cookie management" at the bottom of our website.
- **Functional cookies** are cookies that enable various functions of our website, such as setting the language, saving the basket, etc. We will only install these cookies with your prior consent.
- **Advertise or marketing cookies** are used to implement personalized advertising. These cookies create your profile based on the data, on the basis of which you are shown advertisements that are of interest to you. We will only install these cookies with your consent. We remind you that rejecting the use of cookies will not prevent the display of advertisements on websites, as you will still receive advertisements; the ads you will see will not be tailored to your interests.
 
In addition to the above division, we also know our own cookies and third-party cookies that work on our website.

- **Own cookies** are cookies that belong to this website and are placed on the website by us or by our contract processors. You can find more about contract processors in our privacy policy.
- **Third party cookies** are cookies from other websites that enable the use of personalized advertisements with the help of cookies. These cookies are used to track internet usage and thus enable the display of advertisements that are relevant and interesting to you.
 
## 5.2 Editing cookie settings

You decide whether to allow cookies to be stored on your device.

You can change your cookie settings at any time in the banner at the bottom of the "Manage Cookies" page.

When you visit our website, only necessary cookies and anonymized analytical cookies will be installed automatically. We will only install preference and marketing cookies based on your consent.

**How do I give consent?**

When you visit our site for the first time, a pop-up window will open where you can select the appropriate cookie settings. If you have already visited our site and confirmed the cookies, you can change the settings by clicking on the "cookie management" banner at the bottom of our website. A pop-up window will open again where you can edit the cookie settings.

Please note that rejecting advertising cookies will not prevent ads from being displayed, as you will still see the same number of ads as if you had accepted advertising cookies. Rejecting advertising cookies will only result in you seeing general generalized ads, but not ads tailored to your wants and needs.

You can also control and change cookie settings in your web browser.

For information about cookie settings, select the web browser you are using.

- [Chrome](https://www.google.com/url?q=https://support.google.com/chrome/answer/95647?co%3DGENIE.Platform%253DDesktop%26hl%3Den&sa=D&ust=1597145549770000&usg=AOvVaw0MViBCKf6xX2VlYKRRCV8i)
- [Firefox](https://www.google.com/url?q=https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox&sa=D&ust=1597145549770000&usg=AOvVaw3sv6I8LOLg8EdndPWDfzQw)
- [Internet Explorer](https://www.google.com/url?q=https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies&sa=D&ust=1597145549771000&usg=AOvVaw1E-xSaA45CeVZCOWN5Vx7k)
- [Safari](https://www.google.com/url?q=https://support.apple.com/sl-si/guide/safari/sfri11471/mac&sa=D&ust=1597145549772000&usg=AOvVaw3fZYyoj-OkAXLBywbKHT6n)
- [Opera](https://www.google.com/url?q=https://blogs.opera.com/news/2015/08/how-to-manage-cookies-in-opera/&sa=D&ust=1597145549772000&usg=AOvVaw2UJxTvfWyPCsNt6aDcQZ0S)
 
If you change or delete your browser's cookie file, change or reward your browser or device, you may need to disable cookies again. The procedure for managing and deleting cookies varies from browser to browser. If you need help with this, you can look in the browser's user help.

You can also disable Google Analytics tracking at the following link[](https://marketingplatform.google.com/about/)<https://marketingplatform.google.com/about/>.

You can read more about cookies at: [](http://youronlinechoices.com/sl/)<http://youronlinechoices.com/sl/> .

## 5.3 Purposes for which cookies are used on our website

Cookies are used on our website for various purposes, namely:

- recognizing the user on the next visit,
- maintaining the item ratings you have provided,
- website analytics,
- ensuring website security
- session cookie for monitoring and maintaining the shopping cart,
- cookie for sending a message about an incomplete purchase,
- operation of video content,
- the operation of the chat on the page and
- advertising.
 
## 5.4 The rights you have regarding the processing of personal data using cookies

In addition to editing your cookie settings, as defined above, you have the option to exercise the rights that belong to you in relation to the processing of personal data. These rights are further defined in our privacy policy.

## 5.5 Changes and Contact

This cookie policy may change at any time. An updated version will be published at: divinechiflow.com.

If you have any questions or need further information about cookies or the processing of personal data, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. .

## 6. Your rights

In the context of the processing of personal data, you have certain rights available to you, which you exercise by contacting us in writing.

Please note that we may not be able to provide you with certain products and services if you do not allow us to collect your personal information, and some of our services may not be able to take into account your interests and preferences. For example if you do not give us an address for delivery, we cannot conclude a contract with you, since without an address we cannot guarantee the delivery of the ordered products.

You can exercise your rights by contacting us in writing at the address Nemis, Nejc Bajželj s.p., Delavska cesta 59, 4000 Kranj with the note "personal data protection" or by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it.with the matter of personal data protection. We will respond to your request within one month with the possibility of extending the deadline for an additional month. In the event of an extension, we will notify you within one month of receiving your request.

**You have the following rights:**

- Access to personal data: You can request information from us about whether we process personal data about you and, if so, you can request access to personal data and information about the processing (which data we process and where this data comes from).
- Correction of personal data: you can request us to correct or complete the incomplete or inaccurate information we process about you.
- Limitation of processing of personal data: you can request from us to limit the processing of your personal data (when, for example, the accuracy or completeness of your personal data is checked).
- Deletion of personal data: you can ask us to delete your personal data (we cannot delete those personal data that we keep due to legal requirements or on the basis of a contractual relationship).
- Printout of personal data: You can request that we provide you with your personal data that you have provided us in a structured, commonly used and machine-readable format.
- Withdrawal of consent: You have the right to withdraw your consent at any time regarding the use of your personal data that we collect and process on the basis of consent. Consent may be revoked in any manner specified in this Policy. Revocation of consent does not have any negative consequences, but it is possible that, as a result of the revocation, he will no longer be able to provide you with certain services.
- Objection to the processing of personal data: you have the right to object to the processing of your personal data when it comes to processing for the purposes of direct marketing or to provide your personal data to third parties for direct marketing purposes. You can also object to processing when we use your data for direct marketing purposes using customized or individual offers (profiling). You can file an objection in any of the ways specified in this Policy.
- The right to data portability: you have the right to request a copy of the personal data you have provided to us. We will provide you with the data in a structured, commonly used and machine-readable format. You are entitled to forward this data to another controller of your choice. When technically feasible, you can request that your personal data be transferred directly to another controller.
 
We inform you that for the purposes of reliable identification, in the case of exercising rights in relation to personal data, the controller may request additional information from you, and may refuse to take action only if it proves that it cannot reliably identify you.

If you think that the company Nemis, Nejc Bajželj s.p. violates its obligations regarding the processing of your personal data, you can complain to the Information Commissioner, Dunajska cesta 22, 1000 Ljubljana or via e-mail at [](mailto:gp.ip@ip-rs.si)This email address is being protected from spambots. You need JavaScript enabled to view it.. You can get more information about the Information Commissioner and the processing of personal data at:[](https://www.google.com/url?q=https://www.ip-rs.si/&sa=D&ust=1597139666561000&usg=AOvVaw0OTVamDbN0h0DoBxR6ZSd_)<https://www.ip-rs.si/>.

## 7. Changes to this privacy and cookie policy statement

From time to time, we may change this statement to adapt it to the latest technologies, industry practices, regulatory requirements or for other purposes. The current version of the personal data protection statement will be published on our digital platforms. We advise you to regularly monitor the Personal Data Protection Statement, if this is required by applicable legislation, we will obtain your consent before making any changes.

## 8. Comments and questions

If you have a comment or question about this privacy statement, please contact us in writing at the e-mail address [This email address is being protected from spambots. You need JavaScript enabled to view it..](mailto:info@divinechiflow.com.)

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